SAS FAQ'S

WHAT TYPES OF SERVICES DO YOU OFFER?

Schaefer Ambulance Service offers several different types of services such as:

Single EMT's Stand by Service
BLS (EMT's) Ambulance Service
ALS  (Paramedic) Ambulance Service
CCT Ambulance Service
Special Event Stand by Service (Movie stunts, sporting events, festivals, parades, Boxing and MMA)

IN THE EVENT OF AN EMERGENCY CAN I CALL SCHAEFER DIRECTLY FOR AN AMBULANCE?

No! Always call 911 in the event of a emergency.

WHEN I CALL SCHAEFER AMBULANCE WHAT INFORMATION DOES THE DISPATCHER NEED FROM ME?

Patients Name
Date of Birth
Patients Social Security (Insurance carriers need this for billing)
Reason for Transport
Does the patient require any of the following (Oxygen, EKG Monitor, I.V. monitoring, Suctioning)
Pick up Location
Destination
What type of Insurance does the patient have?
Is the Patient over 250 lbs (May require additional assistance)

WHEN RESERVING AN AMBULANCE WHAT KIND OF LEVEL OF TRANSPORTATION DO I NEED?

Our dispatchers will help determine the type of transportation you will need based on medical necessity, chief complaint, reason for transport, type of equipment needed, and medical condition of the patient just to name a few.

WHAT DOES MEDICAL NECESSITY MEAN?

Described by Medicare, medical necessity means that when the patient’s medical condition is such that the use of any other method of transportation (e.g. private car, taxi, wheelchair coach) would be medically detrimental. (e.g. Would endanger the patients medical condition).

WHO DETERMINES HOW MUCH MY TRANSPORT WILL COST?

Private ambulance companies are rate regulated typically by the Board of Supervisors for the County in which the transport originated and in some cases local cities may have there own rate schedule. For assistance on rates please contact our dispatch center or billing department.

WILL MY PRIVATE INSURANCE PAY FOR MY TRANSPORT?

Not always. It is always a good idea to become familiar with your insurance polices benefits before you need them. Please contact your insurance provider to see what type of transportation you are eligible for and what types of fees you will be responsible for (e.g. deductibles, co-pays).

WILL THE AMBULANCE HAVE ITS LIGHTS AND SIRENS ON WHILE I'M ON THE WAY TO THE HOSPITAL?

Lights and sirens are only used during transport to a hospital if the patient's condition is deemed unstable.

CAN I CHOOSE WHICH HOSPITAL THAT I WANT TO GO TO?

We will make every effort to transport the patient to the hospital of their choice. However the patient’s condition may require transportation to the most appropriate receiving facility. Your insurance may also play a factor in hospital destination.

WHAT IF I DON'T HAVE INSURANCE FOR A NON EMERGENCY TRANSPORT?

Please speak with our billing department for payment options. They will try to provide you with options.